we99 Frequently Asked Questions
Everything you need to know about playing on we99 — from opening your account and making bKash or Nagad deposits, to cricket betting rules, bonus wagering, and responsible gaming tools for Bangladeshi players.
This page answers the most common questions we receive from we99 players across Bangladesh. Whether you are signing up for the first time, trying to understand how bKash and Nagad deposits work, looking for clarity on bonus terms, or wondering how to stay safe while gambling online, you will find a direct, plain-English answer below. If your question is not covered here, our 24/7 support team is always available via in-platform live chat or at [email protected].
Account & Registration
6 questionsHow do I create a we99 account?
Creating a we99 account takes under three minutes. Visit https://we99.im, click the registration button, and fill in your username, email address, mobile number, and date of birth. You will need to confirm you are aged 21 or above and agree to the Terms and Conditions. After submitting, you will receive a verification code via SMS to activate your account.
What documents do I need for KYC verification on we99?
we99 requires a valid government-issued photo ID — your National ID card or passport — along with a selfie holding that document. You may also need to submit a recent utility bill or bank statement showing your name and Bangladeshi address. KYC is mandatory before your first withdrawal and is typically reviewed within 24 hours of submission.
How old do I need to be to play on we99 in Bangladesh?
The minimum age to play on we99 in Bangladesh is 21 years old. This is strictly enforced through mandatory KYC verification during account setup. Any account found to belong to a person under 21 will be closed immediately, all wagers voided, and deposited funds returned to the original payment method.
I forgot my we99 password — how do I reset it?
To reset your we99 password, click the 'Forgot Password' link on the login page and enter the email address linked to your account. You will receive a password reset link within a few minutes. If you do not see it in your inbox, check your spam folder. If the issue persists, contact we99 support via live chat for manual assistance.
Can I have more than one we99 account?
No — we99 strictly allows only one account per person. Duplicate accounts are a violation of the Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you have accidentally created a second account, contact support immediately to merge or close the duplicate before it is flagged by the system.
How do I close my we99 account?
To permanently close your we99 account, contact the support team via in-platform live chat or email [email protected]. Before closure, ensure your remaining balance is withdrawn to your bKash, Nagad, or bank account. If you are closing your account due to gambling concerns, we99 can apply a self-exclusion instead, which may be a more appropriate option.
Deposits & Withdrawals
7 questionsHow do I deposit money on we99 using bKash?
To deposit via bKash on we99, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, then follow the on-screen instructions to complete the transfer from your bKash app. Deposits are credited to your we99 balance instantly in most cases, with a maximum processing delay of 10 minutes.
How long does a Nagad deposit take on we99?
Nagad deposits on we99 are processed instantly in real time. Once you complete the payment in your Nagad app and the transaction is confirmed, your we99 balance updates within seconds. In rare cases of network congestion, the credit may take up to 10 minutes. If your balance has not updated after 15 minutes, contact live chat support with your Nagad transaction ID.
What is the minimum deposit amount on we99?
The minimum deposit on we99 is ৳500 BDT, regardless of which payment method you use — bKash, Nagad, Rocket, Upay, or bank transfer. There is no maximum deposit limit set by we99, though your mobile banking provider may impose their own transaction caps. Always check your bKash or Nagad daily limit if you are making a larger deposit.
How do I withdraw my winnings from we99?
To withdraw from we99, go to the Withdrawal section of your account dashboard, select your preferred method (bKash, Nagad, Rocket, or bank transfer), enter the amount, and submit the request. Withdrawals to bKash and Nagad are typically processed within 1 to 4 hours during Bangladesh Standard Time business hours. Bank transfers may take 1 to 2 business days.
What is the minimum withdrawal amount on we99?
The minimum withdrawal amount on we99 is ৳1,000 BDT. Withdrawal requests below this threshold will not be processed. There is no fee charged by we99 for standard withdrawals, though your mobile banking provider may apply their own transaction charges. Ensure your account KYC is fully verified before submitting a withdrawal request.
Does we99 charge any fees on deposits or withdrawals?
we99 does not charge platform fees on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their standard transaction charges. We recommend checking your mobile banking app's fee schedule before initiating large transactions. Any fee applied by a third-party provider is outside we99's control.
Can I deposit using a bank account on we99?
Yes, we99 accepts bank transfers from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), Sonali Bank, and City Bank. Bank deposit instructions are provided inside the Deposit section of your we99 account. Bank transfers typically take longer than mobile wallet options — allow up to 24 hours for the balance to reflect.
Games & Gameplay
4 questionsHow do I bet on cricket matches on we99?
To place a cricket bet on we99, navigate to the Cricket section from the main menu, browse the available matches and tournaments — including BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures — and select the market you want to bet on. Click the odds to add a selection to your betslip, enter your stake in BDT, review the potential return, and confirm the bet.
What cricket markets are available on we99?
we99 offers a broad range of cricket betting markets, including match winner, toss winner, top batsman, top bowler, total runs (over/under), method of dismissal, player of the match, and live in-play markets during active matches. Coverage spans international formats — Test, ODI, and T20 — as well as domestic leagues like the BPL (Bangladesh Premier League) and IPL.
Can I play we99 on my mobile phone?
Yes, we99 is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply open your mobile browser, visit https://we99.im, and log in to access the full platform including cricket betting, live casino, slots, and account management. The mobile interface adapts automatically to your screen size.
Are the slot games on we99 fair?
All slot games on we99 are provided by certified third-party studios including Pragmatic Play, NetEnt, and Microgaming, whose game engines are regularly audited by independent testing bodies for fairness and RNG (Random Number Generator) integrity. we99 does not alter the game outcomes or RTP (Return to Player) percentages set by the studios. RTP information is available within each game's information panel.
Bonuses & Promotions
4 questionsWhat is the welcome bonus on we99?
we99 offers a welcome bonus for new players on their first deposit. The exact bonus terms, including the percentage match and maximum bonus amount in BDT, are displayed on the Promotions page at the time of your first deposit. Bonus eligibility requires a minimum qualifying deposit, and the bonus funds are subject to wagering requirements before withdrawal.
What are wagering requirements and how do they work on we99?
Wagering requirements specify how many times you must bet the bonus amount before it can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Specific wagering multipliers for each we99 promotion are detailed in the individual bonus Terms and Conditions.
Do we99 bonuses expire?
Yes, we99 bonuses carry an expiry period within which the wagering requirement must be completed. The expiry timeframe varies by promotion and is clearly stated in each bonus's Terms and Conditions at the time of claiming. If the wagering requirement is not met before the expiry date, any remaining bonus balance and associated winnings will be forfeited automatically.
What live casino games does we99 offer?
we99's live casino section is powered by leading providers including Evolution Gaming and Ezugi, offering live dealer games such as Live Roulette, Live Blackjack, Live Baccarat, Live Teen Patti, Dragon Tiger, and game show titles like Crazy Time and Monopoly Live. All games are streamed in HD from professional studio environments with real dealers.
Safety & Responsible Gaming
4 questionsIs we99 safe to use in Bangladesh?
we99 operates as an internationally incorporated offshore platform serving Bangladeshi players. The platform uses 256-bit SSL/TLS encryption on all pages and API connections to protect your personal data and financial transactions. Player funds are held separately from operational funds. KYC verification and anti-fraud monitoring are in place to protect every account on the platform.
Is we99 legal in Bangladesh?
we99 operates as an offshore online betting platform. Online gambling regulation in Bangladesh is a complex and evolving area of local law. we99 does not claim a Bangladeshi gambling licence. Players are responsible for understanding and complying with the laws applicable in their own jurisdiction before using the platform. we99 recommends that all users seek independent legal advice if they have specific concerns.
How does we99 protect my personal and financial data?
we99 protects player data using 256-bit SSL encryption, one-way password hashing, role-based internal access controls, and continuous intrusion detection monitoring. Financial data such as your bKash number or bank details is shared only with the relevant payment processor and is never sold to third parties. Full details are available in the we99 Privacy Policy.
How do I self-exclude from we99 if gambling is becoming a problem?
To self-exclude from we99, contact the support team via in-platform live chat or email [email protected] and request a self-exclusion. Your account will be closed for a minimum of six months, all marketing communications will stop, and no new account can be opened during the exclusion period. we99's responsible gaming team handles all self-exclusion requests with confidentiality and without judgement.
Key Platform Highlights
A quick overview of what makes we99 a reliable choice for Bangladeshi players seeking cricket betting, live casino, and slot games online.
Instant bKash & Nagad Deposits
Fund your account in seconds using Bangladesh's most popular mobile wallets. No waiting, no delays — your balance updates in real time so you never miss a live match or casino round.
Deep Cricket Coverage
From BPL and IPL to T20 World Cup and Bangladesh Tigers Test matches, we99 covers the tournaments Bangladeshi fans care about most — with pre-match, live in-play, and outright markets available.
256-bit SSL Security
Every page, every transaction, and every login on we99 is protected by industry-standard TLS encryption. Your financial data and personal information are never exposed or sold to third parties.
Mobile-First Design
we99 is built to work seamlessly on any smartphone. No app download required — the full platform, including live betting and casino games, is accessible directly from your mobile browser.
24/7 Support in English
Our support team is available around the clock via in-platform live chat. Whether you have a payment query, a technical issue, or a responsible gaming concern, a trained agent will respond promptly.
Responsible Gaming Tools
Deposit limits, loss limits, session time-outs, reality checks, and self-exclusion are all available to every we99 player at no cost. Player wellbeing is a core part of how we99 operates.
Still Have a Question?
If your question is not answered above, our support team is available 24 hours a day, 7 days a week via in-platform live chat. Log in to we99 and start a chat session — average response time is under 2 minutes during Bangladesh Standard Time peak hours.
Email Our Support Team
For non-urgent enquiries, email us at [email protected]. Mark responsible gaming requests as "Responsible Gaming" in your subject line for priority handling. We aim to respond within 2 hours during BST (UTC+6) business hours.
Get Started on we99 Today
Explore cricket betting, live casino games, slots, and more — with instant bKash and Nagad deposits available to all Bangladeshi players. 21+ only.
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