Responsible Gaming at we99
We99 believes that betting should be entertaining, not harmful. Our responsible gaming programme gives every player the tools, guidance, and support needed to stay in control — because a sustainable experience always comes first.
Built-In Controls for Every Player
We99 has built a comprehensive set of responsible gaming tools directly into the platform. Every registered player can access these controls at any time from their account settings or by contacting the support team.
Deposit Limits
Set a daily, weekly, or monthly deposit cap directly from your account dashboard. Once a limit is active, we99 will not allow deposits that exceed the threshold you have chosen. Limits take effect immediately when tightened and require a 24-hour cooling-off period before they can be loosened, giving you time to reconsider.
Session Time-Outs
Set a temporary break period — from 24 hours up to 6 weeks — during which your account will be locked and no deposits or wagers can be placed. Time-outs are ideal for players who feel they need a short pause without permanently closing their account. Your balance is preserved and accessible once the break period ends.
Self-Exclusion
If you feel that gambling is becoming a serious concern, we99 offers a self-exclusion option that closes your account for a minimum period of six months or permanently. Self-exclusion is irreversible for the chosen duration. During exclusion, we99 will not send you any marketing communications. To request self-exclusion, contact our support team.
Loss Limits
In addition to deposit caps, you can set a maximum loss limit for any rolling daily, weekly, or monthly period. Once your net losses reach the threshold you have defined, we99 will automatically prevent further wagers until the period resets. Loss limits are a proactive way to keep your entertainment budget firmly in check.
Reality Checks
Enable on-screen session reminders that notify you at intervals you choose — every 30, 60, or 90 minutes — showing how long you have been playing and your net session result. Reality checks are proven to help players maintain awareness of time spent on the platform and make more considered decisions about continuing or stopping.
24/7 Support Access
Our dedicated support team is available around the clock via in-platform live chat. If you are concerned about your gambling behaviour — or that of someone you know — our agents are trained to guide you through the available options, apply protective measures to your account immediately, or escalate your case to a senior responsible gaming officer.
Strictly 21+ for Bangladesh Players
We99 enforces a strict minimum age of 21 years for all players based in Bangladesh, and a minimum of 18 years in all other markets. Age verification is a mandatory step before any deposit or wager can be placed on the we99 platform.
During account registration, players must provide their date of birth. All accounts are subject to Know Your Customer (KYC) verification, which requires submission of a valid government-issued identity document — such as a National ID card or passport — to confirm both identity and age. Accounts that cannot confirm minimum age eligibility will be closed and any deposited funds returned.
We99 takes underage gambling extremely seriously. If you suspect that a minor in your household has accessed the platform, please contact our support team immediately at [email protected] so we can investigate and take immediate action.
Protecting Minors Online
We99 strongly recommends that parents and guardians who share devices with children take additional precautions to prevent access to online gambling platforms. Consider enabling parental control software on shared devices, keeping your we99 account credentials private, and logging out of your account after every session. No child should have access to gambling products of any kind.
KYC Verification Steps
Submit Your National ID or Passport
Upload a clear photo of a valid government-issued document. The document must show your name, date of birth, and photo clearly.
Selfie Verification
Take a selfie holding your ID next to your face. This confirms that the document belongs to you and not a third party.
Address Confirmation
Provide a recent utility bill or bank statement showing your name and residential address in Bangladesh.
Approval Within 24 Hours
Our team reviews all submissions within 24 hours. Full platform access, including deposits and withdrawals, is unlocked upon approval.
Is Gambling Becoming a Problem?
For most players, betting on cricket, slots, and casino games at we99 is a form of entertainment — an enjoyable way to engage with sport and games. However, we99 recognises that for a small number of individuals, gambling can develop into a harmful habit. Awareness is the first step toward getting help.
Ask yourself the following questions honestly. If several of these signs apply to you, it may be time to use one of we99's player protection tools or speak with our support team.
- You spend more money on gambling than you originally planned or can afford to lose.
- You chase losses — placing more bets to try to recover money you have already lost.
- Gambling is interfering with your work, studies, family responsibilities, or daily routine.
- You feel anxious, restless, or irritable when you are not gambling or when you try to stop.
- You borrow money or sell belongings to fund your gambling activity.
- You keep your gambling activity secret from family members or close friends.
- You have tried to cut down or stop gambling but have been unable to do so.
- You neglect meals, sleep, or personal care because of time spent gambling.
Taking Control, Step by Step
If any of the warning signs above are familiar, here is a practical path through the protective options we99 makes available. You do not need to hit rock bottom before acting — even a small step towards limits or a short break can make a meaningful difference.
Set a Deposit or Loss Limit Today
Log in and navigate to Account Settings → Responsible Gaming. Apply a deposit or loss limit that reflects what you are genuinely comfortable spending in a week. The limit activates immediately.
Enable Reality Check Reminders
Turn on session time notifications so you receive regular prompts about how long you have been playing. Small nudges help interrupt autopilot behaviour and bring mindful decision-making back into the session.
Take a Time-Out Break
If limits alone are not sufficient, apply a time-out of at least one week. Your balance is safe and the account reopens automatically once the break period ends — no further steps required.
Request Self-Exclusion
For longer-term concerns, contact our support team and request a self-exclusion. We will close the account for a minimum of six months and remove you from all marketing lists. This is the strongest protective measure we99 offers.
Speak with Our Support Team
Our agents are available 24/7 via in-platform live chat. If you feel embarrassed or unsure, remember: reaching out is a sign of strength, not weakness. All conversations are handled with full confidentiality.
All Responsible Gaming Controls at a Glance
Every tool listed below is available to all registered we99 players at no cost. Access them via your account settings or by contacting support at any time.
Daily Deposit Limit
Cap the total amount you can deposit in a single calendar day. Adjustments that tighten the cap apply immediately; increases require a 24-hour cooling-off period.
Instant ActivationWeekly Deposit Limit
Set a rolling 7-day deposit ceiling. Ideal for players who prefer a weekly budgeting approach rather than tracking daily activity.
Instant ActivationMonthly Deposit Limit
Define the maximum you are willing to deposit in any given calendar month. A good high-level guardrail for players who manage finances on a monthly cycle.
Instant ActivationLoss Limit
Automatically suspend betting activity once your net losses in a defined period reach your chosen cap. Resets at the start of each new period.
Instant ActivationSession Time-Out
Block access to the platform for a period of your choice — 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks. Reopens automatically when the period expires.
24h–6 WeeksSelf-Exclusion
Permanently or long-term close your account. Minimum duration is 6 months. Can be extended indefinitely. Must be requested via support — cannot be reversed early.
Min. 6 MonthsReality Check Alerts
Receive on-screen pop-up reminders at 30, 60, or 90-minute intervals showing your session duration and net result, helping you stay informed and in control.
ConfigurableResponsible Gaming Chat
A dedicated support channel staffed by trained responsible gaming agents available 24/7. All enquiries are handled with strict confidentiality and without judgement.
24/7 Availablewe99's Responsible Gaming Pledge
We99 was built for Bangladeshi players who enjoy cricket, casino games, and slots as a form of entertainment. We are genuinely committed to keeping it that way. Our responsible gaming programme is not a regulatory checkbox — it is a core part of how we operate and how we view our relationship with every player on the platform.
We recognise that online betting carries inherent risks and that some individuals are more vulnerable to harm than others. We have built our tools to be accessible, effective, and non-stigmatising. Whether you are a casual player who places the occasional bet on a BPL match or a daily user of our live casino, the same protections are available to you — always.
We also take our obligations seriously when it comes to identifying players at risk. Our platform analytics are configured to flag patterns of behaviour that may be associated with problem gambling — including rapid deposit escalation, persistent loss chasing, and unusually long sessions at irregular hours. When such patterns are detected, our responsible gaming team may proactively reach out to offer support. Players can opt out of these proactive contacts at any time.
If you or someone you know is struggling with gambling-related harm, we urge you to reach out. We99's support team is available 24 hours a day, 7 days a week, every day of the year — including Eid, Pohela Boishakh, and public holidays. Your wellbeing matters more than your wagering activity, and we mean that without reservation.
Get Help Right Now
If you need immediate support or want to apply a protective measure to your account right now, contact we99 via in-platform live chat or email our responsible gaming team at [email protected]. Mark your message "Responsible Gaming" and a trained team member will respond as a priority. Response time is within 2 hours during Bangladesh Standard Time (BST, UTC+6) operating hours, and within 4 hours at all other times.
Play Smart. Stay in Control.
Responsible gaming tools are always available in your account. When you are ready to play, explore our full range of games — and remember, we99 is here to help whenever you need it.
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