we99 Terms & Conditions

1. Definitions

In these Terms and Conditions, the following definitions apply unless the context expressly requires otherwise:

• "we99", "the Platform", "we", "us", "our" refers to the we99 online betting service, operated as an internationally licensed offshore entity and accessible at https://we99.im.
• "Player", "User", "you", "your" refers to any individual who accesses, registers on, or uses the we99 platform in any capacity.
• "Account" means the personal account registered by a Player on the we99 platform.
• "Balance" means the total real-money funds held in a Player's Account at any given time, expressed in Bangladeshi Taka (৳).
• "Bonus Funds" means any promotional credits, free bets, or non-cashable bonus amounts credited to an Account under the terms of a specific promotion.
• "Wager" or "Bet" means any real-money stake placed by a Player on a sporting event, casino game, or any other betting market available on we99.
• "Services" means all betting, gaming, payment, customer support, and ancillary services provided by we99 through the platform.
• "BST" means Bangladesh Standard Time (UTC+6), the operative time zone for all we99 deadlines and support windows unless stated otherwise.

2. Acceptance of Terms

By accessing the we99 platform, creating an Account, making a deposit, or placing a wager, you confirm that you have read these Terms and Conditions in full, that you understand them, and that you agree to be legally bound by them.

If you do not agree with any part of these Terms, you must not use the we99 platform. Continued use of the platform after any update to these Terms constitutes acceptance of the revised version. We recommend reviewing this page periodically to stay informed of any changes.

These Terms apply alongside the we99 Privacy Policy and the Responsible Gaming Policy, both of which are incorporated by reference into this document and form part of the binding agreement between you and we99.

3. Eligibility

Use of the we99 platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and maintained throughout the Player's use of the platform:

• You must be at least 21 years of age. We99 enforces a strict 21+ policy for all Bangladeshi players. Creating an Account if you are under 21 is a breach of these Terms and may constitute an offence under applicable law.
• You must be a natural person acting on your own behalf. Corporate entities, automated systems, and third-party agents may not register Accounts on the platform.
• You must not be subject to any self-exclusion agreement — whether through we99 or any third-party responsible gaming programme — at the time of registration or during subsequent platform use.
• You must not be located in a jurisdiction where online gambling is explicitly prohibited by local law. Players are solely responsible for determining the legal status of online betting in their location. We99 does not provide legal advice on this matter.
• You must provide accurate, complete, and current personal information during registration. Providing false details — including misrepresentation of age — is grounds for immediate Account closure and forfeiture of all funds held in the Account.

We99 reserves the right to verify a Player's identity, age, and location at any point. Failure to provide satisfactory verification documents within the period specified by we99 support may result in Account suspension until verification is complete.

4. Account Registration

4.1 One Account Per Player

Each Player is permitted to hold only one Account on we99. Opening duplicate or multiple Accounts — including under different names, email addresses, or mobile numbers — is strictly prohibited. If duplicate Accounts are detected, we99 reserves the right to close all associated Accounts, void any pending wagers, and forfeit all balances, with or without prior notice.

4.2 Account Credentials

You are solely responsible for maintaining the confidentiality of your Account username and password. We99 strongly recommends using a unique, complex password and enabling any additional security options available within the Account settings. We99 will never contact you by any channel to request your password. Any activity that takes place under your Account credentials — whether or not authorised by you — is your responsibility. If you believe your Account has been accessed without your authorisation, contact we99 support immediately.

4.3 Account Verification (KYC)

We99 operates a Know Your Customer (KYC) process in line with international anti-money-laundering standards. Before processing any withdrawal, and at any point during your use of the platform, we99 may require you to submit identity verification documents including, but not limited to, a government-issued photo ID, proof of address, and evidence of the payment method used for deposits. We99 reserves the right to withhold withdrawals pending satisfactory KYC completion.

5. Deposits & Withdrawals

5.1 Supported Payment Methods

We99 currently accepts deposits and processes withdrawals via the following channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The availability of specific payment methods may vary and is subject to change at we99's discretion.

5.2 Currency

All Accounts on we99 are denominated in Bangladeshi Taka (৳). All deposits, withdrawals, wagers, winnings, and bonuses are expressed and processed in BDT. We99 does not hold Player funds in foreign currencies, and no currency conversion fees are charged by the platform on BDT transactions.

5.3 Minimum and Maximum Thresholds

The minimum deposit amount is ৳200. The minimum withdrawal amount is ৳500. Maximum daily withdrawal limits apply and are communicated within the Account dashboard. We99 reserves the right to modify these thresholds at any time with reasonable notice.

5.4 Processing Times

bKash and Nagad deposits typically credit to a Player's Account within 30 seconds. Bank transfers may take up to 2 banking days. Withdrawals to mobile wallets (bKash, Nagad, Rocket) are processed within 15–30 minutes during standard operating hours (06:00–24:00 BST). Withdrawals requested outside these hours will be processed on the next available window. We99 is not responsible for delays caused by third-party payment processors, banking institutions, or mobile financial service providers.

5.5 Fraudulent Transactions

Any attempt to reverse, dispute, or charge back a legitimate deposit constitutes fraud. We99 reserves the right to suspend an Account immediately upon receiving a chargeback notification, withhold the disputed funds pending investigation, and pursue recovery through all available legal channels.

6. Bonuses & Promotions

6.1 General Bonus Terms

All bonuses and promotional offers made available on we99 are subject to specific terms that will be communicated at the time the promotion is offered. Where the general terms in this document conflict with promotion-specific terms, the promotion-specific terms prevail.

6.2 Wagering Requirements

Bonus funds are subject to wagering requirements before they can be converted to withdrawable cash. The applicable wagering multiplier, eligible games, minimum odds, and time limits for each promotion are detailed in the promotion terms. Real-money funds are always wagered before Bonus Funds. We99 does not count wagers below minimum qualifying odds toward wagering requirement completion.

6.3 Bonus Abuse

We99 employs automated and manual systems to detect bonus abuse, including but not limited to: claiming welcome bonuses across multiple Accounts, placing opposing wagers across two Accounts to guarantee a net-positive outcome regardless of result (known as "arbing" or "bonus whoring"), and systematic exploitation of promotional structures in a manner inconsistent with genuine recreational play. Where bonus abuse is identified, we99 reserves the right to void the bonus, void associated winnings, and close the Account without prior notice.

7. Betting Rules

7.1 Acceptance of Bets

We99 reserves the right to decline, limit, or void any wager at its discretion, including wagers placed on events where the odds were displayed in error, where market integrity concerns exist, or where the bet exceeds the applicable stake limit for the market. Errors in odds caused by technical malfunction, data feed failure, or human error do not create a binding obligation on we99 to honour the erroneous price.

7.2 In-Play Betting

In-play (live) bets are accepted subject to real-time market availability. In-play odds are indicative only until we99 confirms acceptance. Bets placed during a connectivity interruption — whether on the Player's device or on the we99 platform — may be voided if the interruption prevented accurate real-time pricing.

7.3 Results and Disputes

Sporting event results are determined using official data from the relevant governing body (e.g., ICC for cricket, FIFA for football). In the event of a discrepancy between an official result and the data source used by we99, the platform will settle bets as soon as the discrepancy is resolved. Disputes regarding bet settlement must be submitted via in-platform live chat within 72 hours of the contested settlement. We99's decision on disputed bets is final.

8. Prohibited Conduct

The following activities are strictly prohibited on we99 and will result in immediate Account suspension, forfeiture of funds, and where applicable, referral to relevant law enforcement authorities:

• Opening multiple Accounts or assisting another person to circumvent the one-account-per-player rule.
• Using automated software, bots, scrapers, or any non-human means to interact with the platform, place bets, or access odds data.
• Colluding with other players in poker, live casino, or any other multi-player game format to gain an unfair advantage.
• Attempting to influence the outcome of any sporting event or casino game through bribery, corruption, or match-fixing.
• Using the we99 platform to launder money or facilitate financial fraud of any kind.
• Accessing the platform using a VPN, proxy, or other IP-masking tool to circumvent geographic or account restrictions.
• Harassing, threatening, or abusing we99 support staff or other players in any communication channel.
• Exploiting technical bugs, software glitches, or pricing errors for financial gain. Players who discover a bug are required to report it to support immediately; exploitation of a known error is treated as fraudulent conduct.

9. Privacy & Data

We99 collects, stores, and processes personal data in accordance with the we99 Privacy Policy. By creating an Account, you consent to the collection and use of your personal information as described in that policy. We99 does not sell personal data to third parties. Data shared with payment processors (bKash, Nagad, Rocket, etc.) is limited to what is strictly necessary to process your transaction.

We99 uses 256-bit SSL/TLS encryption on all pages of the platform. Account passwords are stored using one-way cryptographic hashing. We99 retains transaction records and KYC documentation for a minimum period of five years in line with international anti-money-laundering obligations.

10. Intellectual Property

All content on the we99 platform — including but not limited to the we99 brand name, logo, game interfaces, graphics, text, software, and data structures — is the intellectual property of we99 or its licensed content providers and is protected by applicable copyright, trademark, and database rights. You may not copy, reproduce, distribute, display, or create derivative works from any we99 content without express written authorisation from we99.

Game titles and studio names (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) are the property of their respective owners and are used on the we99 platform under licence.

11. Limitation of Liability

To the maximum extent permitted by applicable law, we99 shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from:

• Interruptions, errors, or delays in the availability of the platform caused by technical failure, maintenance, or circumstances beyond we99's reasonable control (including internet outages, mobile network disruptions, or third-party payment processor downtime).
• Any loss of funds resulting from a Player's failure to maintain the security of their Account credentials.
• Wagers placed in error by the Player, including accidental bets or bets placed under misunderstanding of the applicable odds or market rules.
• Any financial, legal, or reputational consequences arising from a Player's access to the platform in a jurisdiction where online gambling is restricted or prohibited.

We99's total aggregate liability to any Player in respect of any claim shall not exceed the total amount deposited by that Player into their we99 Account in the 30 days preceding the event giving rise to the claim.

12. Termination

12.1 Closure by Player

A Player may close their we99 Account at any time by contacting support via in-platform live chat or by emailing [email protected]. Upon closure, any remaining real-money Balance (after deduction of applicable Bonus Funds and pending wagers) will be returned to the Player's verified payment method within 5 business days.

12.2 Closure by we99

We99 reserves the right to suspend or permanently close any Account at any time and without prior notice where it has reasonable grounds to believe that the Player has breached these Terms, engaged in fraudulent or criminal conduct, or where closure is required to comply with applicable law or regulatory guidance. In cases of closure due to confirmed fraud or Terms breach, we99 may forfeit the Account Balance and is not obliged to provide a detailed explanation to the Player.

13. Amendments

We99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Material changes will be communicated to Players via a notice posted on the platform or via email to the registered Account address at least 7 days before the changes take effect. Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised Terms. If a Player does not accept the revised Terms, they must close their Account before the effective date.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which we99 is incorporated as an offshore entity. Any dispute arising under or in connection with these Terms shall first be submitted to we99's internal dispute resolution process. If the dispute is not resolved within 30 days, it may be referred to binding arbitration under internationally recognised arbitration rules. Nothing in this clause limits we99's right to seek injunctive or other equitable relief in any competent court.

Players in Bangladesh acknowledge that they are accessing the we99 platform as an offshore service and are solely responsible for ensuring that their use of the platform complies with the laws of Bangladesh. We99 does not represent that the platform is legal in Bangladesh or any other specific jurisdiction and expressly disclaims any liability arising from a Player's jurisdictional non-compliance.

15. Contact Us

If you have any questions about these Terms and Conditions, or if you wish to raise a formal dispute, please contact the we99 support team through any of the following channels:

• In-Platform Live Chat: Available 24/7, with priority response during Bangladesh Standard Time business hours.
• Email: [email protected] — responses within 2 hours during BST operating hours.

For matters related to responsible gaming, self-exclusion, deposit limits, or account cooling-off requests, please visit the Responsible Gaming page or raise the matter directly with a support agent.